Shipping and Returns

Last updated: 24 September 2026

Preparation time

We roast for orders, not for stock. After payment is confirmed, orders are usually roasted and packed within 1–3 business days; if a busy period extends that, we tell you by email.

Shipping

Parcels are sent with our contracted carrier. Shipping cost and estimated delivery time are stated in the order confirmation email, and the tracking number is shared once the parcel is handed over.

For hand delivery within Istanbul or pick-up from our address, call 0536 370 54 09.

Checking your delivery

Inspect the outer packaging on delivery. If it is crushed, torn or wet, ask the courier to record it before accepting the parcel and write to us. Damage reported without such a record is hard to claim from the carrier.

Returns and exchanges

Unopened bags can be returned within fourteen days of delivery. For food safety reasons and under Article 15/1-c of the Distance Contracts Regulation, opened bags and ground coffee cannot be returned.

If we sent the wrong item, the parcel arrived damaged or there is a quality problem with the coffee, we cover the cost of the exchange or return. Write to us first and we will agree on how to send it back.

Refunds

For approved returns, payment is refunded through the original payment method within fourteen days of the product reaching us.

Freshness and storage

Keep your coffee in its sealed bag, somewhere cool, dry and away from light; room temperature is better than the fridge. Whole beans are at their best in the first weeks after roasting, and ground coffee fades faster.

Contact

For orders, shipping and returns write to info@penta.coffee or call 0536 370 54 09 between Every day 08:00 – 22:00.

Questions: info@penta.coffee or 0536 370 54 09.