Distance Sales and Pre-Contract Information
Last updated: 24 September 2026
Seller
This page provides pre-contract information under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
- Seller: Penta Coffee
- Address: Feneryolu Mah. Mazhar Osman Sok. No: 4/1, Kadıköy / Istanbul, Türkiye
- Phone: 0536 370 54 09
- Email: info@penta.coffee
- Website: penta.coffee
Products
The products offered are roasted coffee beans and ground Turkish coffee. Origin, processing method and tasting notes are stated on each product page. Bag sizes are 250 g and 1 kg.
Order and payment
No online payment is taken on this site. Submitting the order form sends us an order request. We then confirm current prices, shipping cost and payment method by email.
The distance sales contract is formed once you confirm the price and payment terms in writing and the payment is made. No payment obligation arises before that confirmation.
Delivery
Coffee is roasted to order. After payment is confirmed, the order is prepared and shipped with our contracted carrier. Estimated preparation and delivery times and the shipping cost are stated in the confirmation email. Under Turkish law, delivery takes place within thirty days at the latest.
Right of withdrawal
Consumers may withdraw within fourteen days of receiving the goods, without giving a reason or paying a penalty. Send your withdrawal notice to info@penta.coffee or to the postal address above. The product must be returned unopened and in resaleable condition.
Under Article 15/1-c of the Distance Contracts Regulation, there is no right of withdrawal for goods that are perishable or may pass their expiry date. As coffee is a food product, opened packages and ground coffee fall within this exception; unopened packages remain returnable.
Where withdrawal applies, payment is refunded within fourteen days of the returned product reaching us.
Defective goods and complaints
If a parcel arrives damaged, incomplete or defective, write to us within a reasonable time; for shipping damage, ask the courier to record it on delivery. Exchange and return costs for defective goods are covered by us.
Dispute resolution
Complaints may be taken to the Consumer Arbitration Committee or Consumer Court at your place of residence, within the monetary limits published annually by the Turkish Ministry of Trade.
Questions: info@penta.coffee or 0536 370 54 09.